Refund policy

Refunds & Exchanges

Because every serum we create is custom formulated for you based on your quiz results, all sales are final. We are unable to accept returns, exchanges, or cancellations once an order has been placed.

Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, was damaged in shipping, or you received the wrong item, contact us within 7 days of delivery at hello@serumbarco.com with photos of the product and packaging so we can evaluate the issue and make it right.

Exceptions
An approved damage or defect claim is the only exception to our no returns policy. Custom formulated serums are not eligible for return, exchange, or refund under any other circumstance.

United States
Unlike some international jurisdictions, U.S. law does not require a mandatory cooling off or return period for standard online retail purchases. This policy is governed by the laws of the United States, and our no refund policy applies in full to all domestic orders.

Refunds
If your damage or defect claim is approved, we will issue a replacement or refund to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your claim was approved and you still have not received it, contact us at hello@serumbarco.com.